Physician/Physician Assistant or Physical Therapy Appointments:
appointment line number for physician or physician
assistant appontments is (540) 372-4221. Our
appointment specialists are available between 8am and 4:20 PM Monday
physical therapy appontments, you may call our appointment
line at (540) 479-4764. Our appointment specialists
are available between 8am and 4:20 PM Monday through Friday.
have available the following information:
full name, date of birth, and social security number, if known.
insurance information - this allows the Appointment Clerk to accurately
inform you of any special insurance requirements such as the need for
a referral and to determine if your physician participates with your
daytime phone number/s for notification of any appointment change or
Compensation patients - a phone number and name of your employer in
order that we may verify your Worker's Compensation date of accident
and billing information.
X-rays, MRIs or Scans taken, which are related to the condition for
which the appointment is being scheduled. Most often, it is required
for the patient to bring such films with them at the time of the appointment.
well in advance to schedule your appointment. This will better assure
that an appointment can be scheduled at a time that is convenient for
Washington Hospital Referred Patients:
contact our office within 24 hours after being released from ER or Hospital
care. You are required to follow all standard appointment guidelines
outlined in this section. Please make sure you obtain a valid
referral. Please do not assume that being treated through the
hospital or ER eliminates or changes your referral requirements.
Any patient treated through the ER is required to obtain all X-ray films
taken at the hospital, which are related to the current treating condition.
Please present these films to the receptionist at the time of
the appointment. Hospital personnel
will not deliver these films for you.
Failure to obtain these films
may require that the patient be rescheduled.
Appointment Clerks will do their best to notify you of any required
referral. However, it is the patient's/guarantor's responsibility
to contact their insurance carrier and primary care physician to obtain
referral requirements and status of any pending referrals. The
patient/guarantor is required to provide the receptionist with an original
or copy of a valid referral prior to the appointment date and time,
(exception: Aetna patients). Aetna referrals are processed electronically.
All Aetna patients should contact our referral specialist by dialing
our direct line (540) 372-4224 to confirm the completion of their
referral or confirm that the previous referral is still valid.
Failure to produce a valid referral may require the patient's appointment
to be re-scheduled. Any patient who chooses to be treated without
proof of a valid referral will be required to sign a waiver and make
payment in full at the time of service.
Claims (Example: Automobile Accident Claims):
we do not file third party insurance claims, the patient/guarantor will
be required to file personal health insurance or personally pay in full
for all charges at the time of service. We will be glad to provide
a copy of any charges and payments in order for the patient/guarantor
to be reimbursed by the third party payer. We recommend that you
follow all normal processes required by your personal health insurance
carrier such as acquiring proper referrals and pre-certifications.
We request that you inform our billing department of any legal representation
in your behalf and what information is to be released to that entity.
Please ask your legal representative to have you sign all forms required
by HIPPA regulations, which will allow us to properly release all requested
information without delay.
- You are
required prior to your appointment to provide complete Worker’s compensation
information. If this information is not received prior to your appointment,
your appointment will be rescheduled.
name, address, and phone number.
- A contact
person at your place of employment who can confirm your date of accident
and confirm that you have filed an accident report.
Compensation billing information. We are required to bill your employer's
Worker's Compensation carrier directly.
claim number/s related to your current Worker's Compensation injury.
staff members are available to answer any questions or concerns you may
have. If you feel your questions have not been properly addressed,
please ask to speak to someone in management. Our Office Manager
or Practice Administrator will be happy to speak with you. We thank
you in advance for your cooperation.